Northpine

City Improvement District

24 Hour Control Room Number: 079 108 8107

Kraaifontein Police Station:

021 980 5500

SAPS Sector :

082 522 1853

Power Failures:

(General, prepaid, loadshedding and faults)

0860 103 089

Water Services:

0860 103 054

CoCT Service Delivery Complaints

For All service delivery complaints make use of the C3 electronic Reporting System:

e-mail:contact.us@capetown.gov.za

SMS 31373 (160 characters) or

Phone 0860 103 089

This C3 reporting system ensures that your contact is logged & a reference number will track progress.

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Emergency Numbers

Who manages the CID?

A CID is a non-profit company (NPC) managed by a board elected by its members, and operated by a management team appointed by the board. Property owners must sign up for NPC membership to allow them to participate in the CID`s affairs. The City is not involved in their day-to-day operations, but merely exercises financial oversight and legal compliance monitoring.

Who monitors the finances?

A CID is governed by the Companies Act (71 of 2008) and manages its own finances and appoints its own auditors. The audited financial statements (AFS) form part of the City’s consolidated accounts, which are reviewed by the Auditor-General. In addition, monthly financial reports are submitted to the City to monitor and to ensure that expenditure is incurred according to the budget. All CIDs have to submit the Chairman`s report and AFS to the relevant Sub-council, within two months of their AGM, for noting.

How is CID Funded?

A CID is funded from the additional rates paid by property owners within the boundary of the SRA. It does not receive any grants or subsidies from the City, but does have the powers to raise additional income.

Is the payment of the additional rates mandatory for all properties within the SRA?

Yes. Once the City has approved an SRA, the participation of all property owners liable to pay the SRA additional rates, within the boundaries of the SRA, is mandatory. However, there are exceptions in terms of relief.

Who can be exempted from paying the SRA additional rates?

The following categories of owners / properties will be 100% exempted as per the SRA Policy: Indigent, Senior Citizens and Disabled Persons who meet the criteria for rates relief Properties registered in the name of and used primarily as a place of worship, Council owned properties used predominantly for official municipal business, Other properties that qualify for rates relief/exemption as per the City’s Rates Policy

Can my SRA additional rates be spent anywhere in the city?

No, it is ring-fenced to be paid exclusively to the CID. It is not shared with other communities, departments or organisations.

Do members have a say in the CID?

Absolutely! Every property owner within the SRA should apply in writing to the CID Board for membership of the NPC. Only then are they able to participate in CID affairs.

Can any resident have a say in the CID?

No. Membership of the NPC is open primarily to the property owners of Northpine. However, the property owner may assign proxy to a tenant (for instance) by way of a proxy letter, that will enable the elected person to represent the respective property owner.

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