Northpine
City Improvement District
24 Hour Control Room Number: 079 108 8107
Kraaifontein Police Station:
021 980 5500
SAPS Sector :
082 522 1853
Power Failures:
(General, prepaid, loadshedding and faults)
0860 103 089
Water Services:
0860 103 054
CoCT Service Delivery Complaints
For All service delivery complaints make use of the C3 electronic Reporting System:
e-
SMS 31373 (160 characters) or
Phone 0860 103 089
This C3 reporting system ensures that your contact is logged & a reference number will track progress.
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Emergency Numbers
Questions & Answers
Can any property owner become a member?
1. In order to qualify for membership, the property owner must be in good standing with regards to her rates account with the City. Rates payments must be up to date.
2. Presently, property owners who are exempted from paying rates are precluded from becoming a member. However, that may change in the future
How will my additional rates be spent in Northpine?
A detailed account of the implementation plan can be downloaded from the document section of this web site. However, in a nutshell, the Northpine CID will:
1. Establish an operations office
2. Appoint a manager and assistant
3. Appoint a security company to do 24 hour safety patrolling and monitoring in the area
4. Implement cleaning and greening projects Initial efforts will favour mainly safety and security. As this aspect of the operations begins to show results, balance will shift to other delivery areas. For a complete picture, see the documents available in the Docs section.
How much do CID Directors earn?
Nothing. The NCID’s Memorandum of Incorporation (MOI) strictly prohibits its directors and board members from being paid for their services. In exceptional circumstances a director or board member may request reimbursement for personal expenses incurred in the process of executing NCID business. Apart from this, their services are offered on a purely voluntary basis.
How can I be sure that the NCID tender process isn’t corrupt?
“During the tender period for security services, I have noticed activities by security companies that seemed suspicious. Like higher visibility, more sign boards and moves to establish a local office. I suspect that the process is rigged!” The NCID cannot control what bidding companies do, as long as what they do does not transgress the strict conditions stipulated in the tender document. Apart from this, the NCID maintains a portfolio of evidence that provides an audit trail of all decisions made in the process up to and including the selection of the successful bidder.
So, who gets paid?
Only the CID’s employees and service providers are paid. The employees are the CID Manager and the administrative assistant. The contracted security company is the most significant of its service providers.