City Improvement District
24 Hour Control Room Number: 079 108 8107
Kraaifontein Police Station:
021 980 5500
SAPS Sector :
082 522 1853
(General, prepaid, loadshedding and faults)
0860 103 089
0860 103 054
CoCT Service Delivery Complaints
For All service delivery complaints make use of the C3 electronic Reporting System:
SMS 31373 (160 characters) or
Phone 0860 103 089
This C3 reporting system ensures that your contact is logged & a reference number will track progress.
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A City Improvement District (CID) or commonly known as a Special Rating Area (SRA) refers to a geographically-
The terms CID and SRA essentially refer to the same thing. The bylaw that enables CIDs to exist is called the SRA bylaw. The area that is described, and the classification requested for it are both also called the Special Rating Area (SRA). After the City approves the SRA, the term is hardly ever used, but is supplanted by the name City Improvement District (CID). This generalised explanation is true for our NCID.
CID = sid (as in the first syllable of “Sydney”) NCID = ensid
Typically, these would be services dealing with Urban Management issues like additional public safety measures, cleansing services, maintenance of infrastructure, upgrading of the environment, and Social Services issues like safety and security, vagrants etc.
By pooling their resources in an SRA, individual property owners can enjoy the collective benefits of a well-
An SRA is always initiated by a community, and not by the City. It usually starts with ‘champions’ within a community who feel the necessity to improve the environment within a defined area. – A steering committee is formed. – The steering committee does a needs analysis (a survey was conducted in Northpine), and from this they compile a five-